PV
Paul V
1 reviews | Active since Mar 2009
30 Jul 2025, 15:45
Pathetic service
Pathetic, stay away. After 22 days, no delivery of a mattress ordered and paid, Only promises they do not keep. They do not respond to emails, their telephones are just ringing, the whatsapp helpline is a total disaster taking you in circles, and only wasting your time. No communication. Looks like I will have to take the legal route with them and issue summons to get delivery or my money back.
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Replies (1)
The Mattress Warehouse's replyOfficial
30 Jul 2025, 17:10Good day, Paul
Thank you for taking the time to review us and for sharing your experience and concerns.
Please accept our sincere apologies for the delay in your delivery.
Our Customer Service Manager was informed and will ensure that we provide you with accurate feedback on when your delivery will take place.
Again, we are truly sorry for the inconvenience and assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience and concerns.
Please accept our sincere apologies for the delay in your delivery.
Our Customer Service Manager was informed and will ensure that we provide you with accurate feedback on when your delivery will take place.
Again, we are truly sorry for the inconvenience and assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply30 Jul 2025, 17:10
Official
Good day, Paul
Thank you for taking the time to review us and for sharing your experience and concerns.
Please accept our sincere apologies for the delay in your delivery.
Our Customer Service Manager was informed and will ensure that we provide you with accurate feedback on when your delivery will take place.
Again, we are truly sorry for the inconvenience and assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience and concerns.
Please accept our sincere apologies for the delay in your delivery.
Our Customer Service Manager was informed and will ensure that we provide you with accurate feedback on when your delivery will take place.
Again, we are truly sorry for the inconvenience and assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse