Pass the buck

Paid for a king size bed from these guys. They delivered 1 extra length base, 1 normal base, 1 mattress not king size. Told us they would fix it in the next week. They phoned every day in that week to assure me it would be fixed. The last phone call of the week they told me they would contact me on the Monday to sort it out. A whole week has gone by and I have not had one phone call. I phoned them today. They had a million excuses that Cloud 9 were at fault and should have phoned me. They even gave me Carson at Cloud 9's number. When I pointed out that this was then getting me to sort out their supplier issues and that I would not stop at this point but would higher up the ranks in terms of consumer protection etc, they said they would get hold of Carson and phone me back.

I would never support this company again. It is the first bed I have ever bought for myself new, what a disappointment. I cannot put on a bed frill to make it look neat due to the different length bases, the mattress looks shabby as it doesn't fit width wise. Certainly not a place I would recommend. If they had sorted out my problem in the first week I would have given them 5 stars for sure.

The only thing I can say that is positive about this company is that the people I deal with are friendly and polite. That they seem to lie through their teeth and don't take responsibility for their mistakes are thes issue I really have.