JS
Jaco S

1 reviews | Active since Oct 2019

06 May 2024, 10:46

Out of stock, Now it's my problem.

I am seriously writing this out of pure frustration at this moment. On 23 April 2024 I placed an order for a Double bed base, four pillows and an inner. The pillows and inner were out of stock, but the base was delivered to me that Friday. Until now, I don't have a definite answer with regards to the rest of my order. Now I am being told it takes 7 - 10 working days for out of stock to arrive. Tomorrow the 7th of May will be the 10 day and I know for a fact I still won't have my order by then. This is absolutely ridiculous. .Order TMW-O-458482 seriously can't take this long. Your Boksburg branch is very relaxed about this and I am not a happy customer.

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Replies (1)
The Mattress Warehouse
The Mattress Warehouse's reply06 May 2024, 13:18
Official
Good day, Jaco

Thank you for taking the time to review and share your concerns with us. Our sincere apologies for the delay in delivering your complete order. 

 This is truly not the turnaround time we aim to provide. 
Our Team had an unforeseen delay with the other items on your order. 
 
However, we have received confirmation that our Customer Service Team was in contact, and your delivery will take place Tomorrow.

Again, we are truly sorry for the inconvenience caused. 

Kind regards,
The Mattress Warehouse