HF
Hannelie F
1 reviews | Active since Nov 2024
15 Nov 2024, 22:00
Ordered bedbase and ...
Ordered bedbase and matress online, had to phone them to check delivery, then was informed the matress I bought are out of stock, was offerd a cheaper one but could not be refunded the difference, need to take other products, believed it was of same value, after delivered I checked prices online, it was of lesser value, very disappointing!
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Replies (1)
The Mattress Warehouse's replyOfficial
18 Nov 2024, 13:31Good day, Hannelie
Thank you for taking the time to review us and for sharing your experience with us.
Our sincere apologies for the inconvenience and lack of proper assistance from our team.
This is truly not the level of service we aim to deliver.
Our Customer Service Team was informed and will ensure that the Branch Manager tends to the matter.
Again, we are truly sorry.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience with us.
Our sincere apologies for the inconvenience and lack of proper assistance from our team.
This is truly not the level of service we aim to deliver.
Our Customer Service Team was informed and will ensure that the Branch Manager tends to the matter.
Again, we are truly sorry.
Kind regards,
The Mattress Warehouse
Best regards,
The Mattress Warehouse's reply18 Nov 2024, 13:31
Official
Good day, Hannelie
Thank you for taking the time to review us and for sharing your experience with us.
Our sincere apologies for the inconvenience and lack of proper assistance from our team.
This is truly not the level of service we aim to deliver.
Our Customer Service Team was informed and will ensure that the Branch Manager tends to the matter.
Again, we are truly sorry.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience with us.
Our sincere apologies for the inconvenience and lack of proper assistance from our team.
This is truly not the level of service we aim to deliver.
Our Customer Service Team was informed and will ensure that the Branch Manager tends to the matter.
Again, we are truly sorry.
Kind regards,
The Mattress Warehouse
Best regards,