EH
Eugene H
1 reviews | Active since Jan 2011
24 Nov 2019, 10:18
Nothing to loose sleep about
Wish I could give a minus rating!
Pathetic! Empty promises! No idea what honouring YOUR commitments mean!
YOU confirmed delivery on Sunday at 09:00.....as my order was apparently ready by Tuesday. No phone call. No delivery.
Helpful (0)
Replies (3)0
Replies (3)
The Mattress Warehouse's replyOfficial
24 Nov 2019, 13:09Good day Eugene
Thank you for notifying us and sharing your experience.
We apologize for the bad experience and inconvenience.
You are appreciated as our client and can assure you that correction will be made on these shortcomings of the service provided to you.
As per discussion with Michael you're order will be delivered.
Your support and understanding are much valued.
Best Regards
The Mattress Warehouse Team
Thank you for notifying us and sharing your experience.
We apologize for the bad experience and inconvenience.
You are appreciated as our client and can assure you that correction will be made on these shortcomings of the service provided to you.
As per discussion with Michael you're order will be delivered.
Your support and understanding are much valued.
Best Regards
The Mattress Warehouse Team
The Mattress Warehouse's reply24 Nov 2019, 13:09
Official
Good day Eugene
Thank you for notifying us and sharing your experience.
We apologize for the bad experience and inconvenience.
You are appreciated as our client and can assure you that correction will be made on these shortcomings of the service provided to you.
As per discussion with Michael you're order will be delivered.
Your support and understanding are much valued.
Best Regards
The Mattress Warehouse Team
Thank you for notifying us and sharing your experience.
We apologize for the bad experience and inconvenience.
You are appreciated as our client and can assure you that correction will be made on these shortcomings of the service provided to you.
As per discussion with Michael you're order will be delivered.
Your support and understanding are much valued.
Best Regards
The Mattress Warehouse Team
EH
Eugene H's updateReviewer Update
24 Nov 2019, 20:05Appreciated as your client.....a bit ironic, isn't it?
Order placed the 12th of November already....today is the 24th and the only person wanting to remedy this, is Michael.
My understanding......I absolutely fail to actually understand what could have been so immensely difficult to execute/process/arrange since the 12th?
Service provided....this must be a typing error, as the only one actually caring and actually providing service, is yet again Michael.
Michael is also THE ONLY reason why I am continuing this transaction. I would very much appreciate it if Michael can receive the commission on this transaction (however miniscule this transaction might be) as none of the other don't care employees deserve it. Not by a long shot.
Order placed the 12th of November already....today is the 24th and the only person wanting to remedy this, is Michael.
My understanding......I absolutely fail to actually understand what could have been so immensely difficult to execute/process/arrange since the 12th?
Service provided....this must be a typing error, as the only one actually caring and actually providing service, is yet again Michael.
Michael is also THE ONLY reason why I am continuing this transaction. I would very much appreciate it if Michael can receive the commission on this transaction (however miniscule this transaction might be) as none of the other don't care employees deserve it. Not by a long shot.
EH
Eugene H's update24 Nov 2019, 20:05
Reviewer Update
Appreciated as your client.....a bit ironic, isn't it?
Order placed the 12th of November already....today is the 24th and the only person wanting to remedy this, is Michael.
My understanding......I absolutely fail to actually understand what could have been so immensely difficult to execute/process/arrange since the 12th?
Service provided....this must be a typing error, as the only one actually caring and actually providing service, is yet again Michael.
Michael is also THE ONLY reason why I am continuing this transaction. I would very much appreciate it if Michael can receive the commission on this transaction (however miniscule this transaction might be) as none of the other don't care employees deserve it. Not by a long shot.
Order placed the 12th of November already....today is the 24th and the only person wanting to remedy this, is Michael.
My understanding......I absolutely fail to actually understand what could have been so immensely difficult to execute/process/arrange since the 12th?
Service provided....this must be a typing error, as the only one actually caring and actually providing service, is yet again Michael.
Michael is also THE ONLY reason why I am continuing this transaction. I would very much appreciate it if Michael can receive the commission on this transaction (however miniscule this transaction might be) as none of the other don't care employees deserve it. Not by a long shot.
The Mattress Warehouse's replyOfficial
25 Nov 2019, 21:57Good evening Eugene
Thank you for your reply.
Your feedback is very important in order for us to correct and optimize our service.
We admit yes that mistakes were made and would once again apologize for the inconvenience.
Michael did give an update that delivery has taken place this evening to you.
We trust that you will enjoy your new bed and that it will add much value to your quality of sleep.
Know that we truly appreciate your support.
Best Regards
The Mattress Warehouse Team
Thank you for your reply.
Your feedback is very important in order for us to correct and optimize our service.
We admit yes that mistakes were made and would once again apologize for the inconvenience.
Michael did give an update that delivery has taken place this evening to you.
We trust that you will enjoy your new bed and that it will add much value to your quality of sleep.
Know that we truly appreciate your support.
Best Regards
The Mattress Warehouse Team
The Mattress Warehouse's reply25 Nov 2019, 21:57
Official
Good evening Eugene
Thank you for your reply.
Your feedback is very important in order for us to correct and optimize our service.
We admit yes that mistakes were made and would once again apologize for the inconvenience.
Michael did give an update that delivery has taken place this evening to you.
We trust that you will enjoy your new bed and that it will add much value to your quality of sleep.
Know that we truly appreciate your support.
Best Regards
The Mattress Warehouse Team
Thank you for your reply.
Your feedback is very important in order for us to correct and optimize our service.
We admit yes that mistakes were made and would once again apologize for the inconvenience.
Michael did give an update that delivery has taken place this evening to you.
We trust that you will enjoy your new bed and that it will add much value to your quality of sleep.
Know that we truly appreciate your support.
Best Regards
The Mattress Warehouse Team