JB
Jessie B
1 reviews | Active since Dec 2022
14 May 2023, 06:05
Not worth it at all
Every time I sleep on my matress I think about posting this. It takes a lot for me to complain and I was so excited about this investment. Its been under a year now and I need to replace this mattress, it's buckled and I'm under the weight limit. It's so uncomfortable and I only use it 3 nights a week, I've never been so uncomfortable on a bed before and I waited an extra month for it to be delivered. I will never support you and neither will anybody I know.
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Replies (1)
The Mattress Warehouse's replyOfficial
15 May 2023, 08:46Good day, Jessie
Thank you for taking the time to review us and for sharing you concerns.
We are truly sorry that your unit is not treating you well.
As per feedback from our Customer Service Manager no complaint was logged yet with The Mattress Warehouse, and given the opportunity to assist, as the unit is still under Guarantee.
With that said, out Team will log a complaint with the supplier in order to assist with the complaint.
We will make sure to have this resolved as soon as possible.
Apologies for the inconvenience.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing you concerns.
We are truly sorry that your unit is not treating you well.
As per feedback from our Customer Service Manager no complaint was logged yet with The Mattress Warehouse, and given the opportunity to assist, as the unit is still under Guarantee.
With that said, out Team will log a complaint with the supplier in order to assist with the complaint.
We will make sure to have this resolved as soon as possible.
Apologies for the inconvenience.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply15 May 2023, 08:46
Official
Good day, Jessie
Thank you for taking the time to review us and for sharing you concerns.
We are truly sorry that your unit is not treating you well.
As per feedback from our Customer Service Manager no complaint was logged yet with The Mattress Warehouse, and given the opportunity to assist, as the unit is still under Guarantee.
With that said, out Team will log a complaint with the supplier in order to assist with the complaint.
We will make sure to have this resolved as soon as possible.
Apologies for the inconvenience.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing you concerns.
We are truly sorry that your unit is not treating you well.
As per feedback from our Customer Service Manager no complaint was logged yet with The Mattress Warehouse, and given the opportunity to assist, as the unit is still under Guarantee.
With that said, out Team will log a complaint with the supplier in order to assist with the complaint.
We will make sure to have this resolved as soon as possible.
Apologies for the inconvenience.
Kind regards,
The Mattress Warehouse