Not no1 online bed retailer as they claim to be!!!

If I could give a rating of less than 1 star, I would. Absolutely pathetic service from a company claiming to be the no1 online mattress retailer. Order was paid for 5 working days ago (Monday 8 March 2021), per website delivery should have been within 3-5 working day. After numerous phone calls and attempting to get feedback on my order from rude *********** staff, I was eventually told that my order is in production and will take two weeks to complete (on Friday 12 March 2021). And that all units in stock is only for "paid customers", am I not a paying customer? My order was paid 5 working days ago, and now I am told that your stock is reserved for paying customers only. The details provided by your staff telephonically is contradictory to the website and estimated delivery date that was promised. When asking about a refund I was told that I will need to wait a month. This is unacceptable.