NOT NEW BEDS
I purchased a bed and base. When they told me it is the last one, I didn't think anything of it. My base is completely broken and it seems like it is a demo mattress that sleeps in a V. After numerous e-mails, they are not interested. Guys please do not buy from them.
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The Mattress Warehouse's replyOfficial
07 Jan 2022, 13:19Good day, Suzanne
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry for the unpleasant experience and the lack of proper customer service.
This is truly not the service we aim to deliver.
We believe that Jean our Midrand Branch Manager was in contact and will make sure that your complaint gets sorted out.
This however was also escalated to our Regional Manager.
Again, we apologize for the inconvenience.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry for the unpleasant experience and the lack of proper customer service.
This is truly not the service we aim to deliver.
We believe that Jean our Midrand Branch Manager was in contact and will make sure that your complaint gets sorted out.
This however was also escalated to our Regional Manager.
Again, we apologize for the inconvenience.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply07 Jan 2022, 13:19
Official
Good day, Suzanne
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry for the unpleasant experience and the lack of proper customer service.
This is truly not the service we aim to deliver.
We believe that Jean our Midrand Branch Manager was in contact and will make sure that your complaint gets sorted out.
This however was also escalated to our Regional Manager.
Again, we apologize for the inconvenience.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry for the unpleasant experience and the lack of proper customer service.
This is truly not the service we aim to deliver.
We believe that Jean our Midrand Branch Manager was in contact and will make sure that your complaint gets sorted out.
This however was also escalated to our Regional Manager.
Again, we apologize for the inconvenience.
Kind regards,
The Mattress Warehouse