lB
laurie B
1 reviews | Active since Feb 2014
19 Apr 2023, 09:55
Not impressed
Purchased an expensive Serta Bed & Base set, the bed is used in a spare bedroom, if it was slept in about 20 times over the past 2 years it is a lot. Very disappointed in the base as it squeeks and makes noises even if a child turns on it. Never again.
Helpful (0)
Replies (2)0
Replies (2)
The Mattress Warehouse's replyOfficial
19 Apr 2023, 10:16Good day, Laurie
Thank you for taking the time to review us and for sharing your concerns.
We are genuinely sorry for the inconvenience. We have unfortunately not received any communication regarding your complaint.
All our products have warranties and guarantees to assist with a complaint like yours.
Our Customer Service Team will be in contact to get more detail and make sure that our Team logs a supplier complaint for you.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your concerns.
We are genuinely sorry for the inconvenience. We have unfortunately not received any communication regarding your complaint.
All our products have warranties and guarantees to assist with a complaint like yours.
Our Customer Service Team will be in contact to get more detail and make sure that our Team logs a supplier complaint for you.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply19 Apr 2023, 10:16
Official
Good day, Laurie
Thank you for taking the time to review us and for sharing your concerns.
We are genuinely sorry for the inconvenience. We have unfortunately not received any communication regarding your complaint.
All our products have warranties and guarantees to assist with a complaint like yours.
Our Customer Service Team will be in contact to get more detail and make sure that our Team logs a supplier complaint for you.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your concerns.
We are genuinely sorry for the inconvenience. We have unfortunately not received any communication regarding your complaint.
All our products have warranties and guarantees to assist with a complaint like yours.
Our Customer Service Team will be in contact to get more detail and make sure that our Team logs a supplier complaint for you.
Kind regards,
The Mattress Warehouse
lB
laurie B's updateReviewer Update
21 Apr 2023, 10:01Good day, The client services called me on the 19th and explained that they will log an inspection - I have received no email yet or a call. Please can you follow up for me, thank you.
lB
laurie B's update21 Apr 2023, 10:01
Reviewer Update
Good day, The client services called me on the 19th and explained that they will log an inspection - I have received no email yet or a call. Please can you follow up for me, thank you.