PB
Pieter B
1 reviews | Active since Jan 2011
29 Aug 2025, 03:53
No Service
I placed an online order on the 29th of July, with a lead time of 5 - 10 working days. I followed up on WhatsApp with Nadine on 12th Aug, she told me Arno will contact me, he never did. Followed up again on the 21st Aug, and was told Arno would contact me on that day, I'm still waiting. on the 28th, I asked for an update or a refund by end of day - It's the 29th and no one has contacted me. I'm not saying they are horrible, but I am saying buyer beware.
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The Mattress Warehouse's replyOfficial
29 Aug 2025, 10:20Good day, Pieter
Thank you for taking the time to share your experience, and please accept our sincere apologies for the frustration and inconvenience you've encountered.
We acknowledge that your order has not been handled with the level of communication and efficiency that you rightfully expected, and that we strive to deliver.
The delay in feedback and lack of follow-through on promised updates, particularly after multiple follow-ups from your side, is unacceptable, and we take full responsibility.
We are currently reviewing what went wrong in this case to ensure it does not happen again.
Our Online Fulfillment Manager will be in direct contact with you today to either finalise delivery or process your refund promptly, depending on your preference.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to share your experience, and please accept our sincere apologies for the frustration and inconvenience you've encountered.
We acknowledge that your order has not been handled with the level of communication and efficiency that you rightfully expected, and that we strive to deliver.
The delay in feedback and lack of follow-through on promised updates, particularly after multiple follow-ups from your side, is unacceptable, and we take full responsibility.
We are currently reviewing what went wrong in this case to ensure it does not happen again.
Our Online Fulfillment Manager will be in direct contact with you today to either finalise delivery or process your refund promptly, depending on your preference.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply29 Aug 2025, 10:20
Official
Good day, Pieter
Thank you for taking the time to share your experience, and please accept our sincere apologies for the frustration and inconvenience you've encountered.
We acknowledge that your order has not been handled with the level of communication and efficiency that you rightfully expected, and that we strive to deliver.
The delay in feedback and lack of follow-through on promised updates, particularly after multiple follow-ups from your side, is unacceptable, and we take full responsibility.
We are currently reviewing what went wrong in this case to ensure it does not happen again.
Our Online Fulfillment Manager will be in direct contact with you today to either finalise delivery or process your refund promptly, depending on your preference.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to share your experience, and please accept our sincere apologies for the frustration and inconvenience you've encountered.
We acknowledge that your order has not been handled with the level of communication and efficiency that you rightfully expected, and that we strive to deliver.
The delay in feedback and lack of follow-through on promised updates, particularly after multiple follow-ups from your side, is unacceptable, and we take full responsibility.
We are currently reviewing what went wrong in this case to ensure it does not happen again.
Our Online Fulfillment Manager will be in direct contact with you today to either finalise delivery or process your refund promptly, depending on your preference.
Kind regards,
The Mattress Warehouse