1 reviews | Active since Aug 2012
NO response on faulty mattress (Warrantee/guarantee)
Had a product complain . We Purchase a cloud nine comfort plush mattress (Queen) on 26 April 2019 Pretoria branch. Inv no P147617. Copy of invoice and photo were supp****. A complained was lodges with Marco (pta) on25 Nov 2019, repeated on 2 Dec 2019. Marco assured us that the complaint regarding a possible faulty mattress was forward to the “factory”. Latest response from customer care on 9 December 2019 after we did a follow -up with customer care: Thank you for contacting us and making us aware of your Cl9 Comfort Plush Mattress. Just want to make sure you get assistance and service with this follow up. Our most sincere apologies for the inconvenience you are experiencing. Have you been contacted today? NB NO CONTACT YET!
We are appreciative of you sharing your experience with us.
Apologies if our team could not assist sooner with an actual service call from the supplier.
No excuse for not contacting you again you should have been updated quicker.
We trust you have been assisted efficiently to the desired service expectation.
You are always welcome and know that we value you as our client.
Best Regards
The Mattress Warehouse Team
We are appreciative of you sharing your experience with us.
Apologies if our team could not assist sooner with an actual service call from the supplier.
No excuse for not contacting you again you should have been updated quicker.
We trust you have been assisted efficiently to the desired service expectation.
You are always welcome and know that we value you as our client.
Best Regards
The Mattress Warehouse Team