BE
Barbara E
1 reviews | Active since Apr 2019
30 Nov 2023, 13:04
No Refund for Order Cancelled within 24 hours from Mattress Warehouse
I placed an online order with Mattress Warehouse on 20 November 2023. My payment option was Pay Just Now (payment divided into 3 payments). The first payment was taken off my account immediately. A few hours later I realised I had made a mistake and cancelled the order (21 November 2023). I am still waiting for a refund. As of yesterday, Mattress Warehouse had not sent my refund form through to PJN (10 days). I cannot get hold of anyone at PJN, either on the ChatBot or there phone. My money has just disappeared.
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The Mattress Warehouse's replyOfficial
01 Dec 2023, 08:58Good day Barbara,
Thank you for your review and for sharing your concerns.
We do apologize for any inconvenience caused.
Unfortunately due to the Payment Method you chose when making your online purchase, we as The Mattress Warehouse do not have the authority to process and complete your refund for PayJustNow, as they are an entirely separate entity from us.
The Terms and Conditions provided state that the first payment is an immediate deduction, which again we unfortunately do not control.
All the necessary steps are done and followed according to the procedure.
Our Team has contacted PayJustNow to ask for urgent assistance in the matter. They will revert back as soon as possible.
Kind regards,
The Mattress Warehouse
Thank you for your review and for sharing your concerns.
We do apologize for any inconvenience caused.
Unfortunately due to the Payment Method you chose when making your online purchase, we as The Mattress Warehouse do not have the authority to process and complete your refund for PayJustNow, as they are an entirely separate entity from us.
The Terms and Conditions provided state that the first payment is an immediate deduction, which again we unfortunately do not control.
All the necessary steps are done and followed according to the procedure.
Our Team has contacted PayJustNow to ask for urgent assistance in the matter. They will revert back as soon as possible.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply01 Dec 2023, 08:58
Official
Good day Barbara,
Thank you for your review and for sharing your concerns.
We do apologize for any inconvenience caused.
Unfortunately due to the Payment Method you chose when making your online purchase, we as The Mattress Warehouse do not have the authority to process and complete your refund for PayJustNow, as they are an entirely separate entity from us.
The Terms and Conditions provided state that the first payment is an immediate deduction, which again we unfortunately do not control.
All the necessary steps are done and followed according to the procedure.
Our Team has contacted PayJustNow to ask for urgent assistance in the matter. They will revert back as soon as possible.
Kind regards,
The Mattress Warehouse
Thank you for your review and for sharing your concerns.
We do apologize for any inconvenience caused.
Unfortunately due to the Payment Method you chose when making your online purchase, we as The Mattress Warehouse do not have the authority to process and complete your refund for PayJustNow, as they are an entirely separate entity from us.
The Terms and Conditions provided state that the first payment is an immediate deduction, which again we unfortunately do not control.
All the necessary steps are done and followed according to the procedure.
Our Team has contacted PayJustNow to ask for urgent assistance in the matter. They will revert back as soon as possible.
Kind regards,
The Mattress Warehouse