1 reviews | Active since Aug 2014
No Follow up after almost 2 Months
<p>I am so utterly dissapointed in this company. I hav been following up with them since 3 November on a replacement bed. Not a single email, or phone call from them. Everytime I follow up I get promised someone will get back to me, which never happens. Follow up in October, follow up 3 Nov, follow up 25 Nov....yet no feedback. I cannot begin to express my frustration with this matter, nor how sad I am at your lack of feedback.</p>
Dear Martin
We apologize for the inconvenience and frustration caused.
We value you as our customer and always try to achieve the highest levels of service.
After investigating the matter, we found that your initial order was delivered, but then changed to a different size.
Your exchange will take place tomorrow, and we will stay in contact in the meanwhile.
Kind Regards,
Zaach
Dear Martin
We apologize for the inconvenience and frustration caused.
We value you as our customer and always try to achieve the highest levels of service.
After investigating the matter, we found that your initial order was delivered, but then changed to a different size.
Your exchange will take place tomorrow, and we will stay in contact in the meanwhile.
Kind Regards,
Zaach
This company has really gone the extra mile to show how much their customers mean to them. All I can say is wow and well done to the team. You followed up promptly, called regularly to confirm all is in order and even personally delivered a gift. Much appreciated.
This company has really gone the extra mile to show how much their customers mean to them. All I can say is wow and well done to the team. You followed up promptly, called regularly to confirm all is in order and even personally delivered a gift. Much appreciated.