ME
Mlazi E

1 reviews | Active since May 2009

24 Jul 2020, 08:44

No Delivery... NO REFUND

So my nightmare with these people is not over. After failing to deliver a mattress I purchased on the 17th of June (order 312025ML) I requested a refund from them on the 14th of July. To this very day they haven’t paid my money back. Which is now over 7 working days since a refund has been requested. Emailed Andre to enquire about it on 21st of July and he told he will follow up with the head office and get back to me. I emailed him again this morning the 24th of July he still saying that he will follow up with head office and get back to me.

To any one out there... DON’T BUY FROM THESE PEOPLE, THEY DON’T CARE AT ALL AND YOU WILL STRUGGLE TO EVEN GET YOUR MONEY BACK.

0
Replies (1)
The Mattress Warehouse
The Mattress Warehouse's reply24 Jul 2020, 11:07
Official
Dear Mlazi,

We are truly sorry for the poor experience you have to deal with.  
Our Customer Service Manager confirmed that your refund will be paid out today.

We apologize for the lack of communication regarding the matter and will make sure to deal with it accordingly.

Kind regards,

The Mattress Warehouse