NEVER AGAIN!

I'm so disappointed with this company! I bought two single mattresses from them because their reviews were a little better than Dial-a- Bed; what a BIG mistake! I should have stuck with Dial-a-Bed as I've always bought from them and never really had problems. The two single beds were timely delivered; however, one of the mattresses was defective. I immediately sent an email to Kenosi Pooho to let her know of this. Kenosi did not bother to respond to my email despite her bosses being copied in the email (red flag). My calls yielded no results either. A week later, I emailed again and by some miracle, I got a response that the supplier will be made aware of the issue. Indeed, the supplier was made aware but the poor assistance stopped there. It has been more than 2 weeks now and the issue has not been resolved. I sent 2 emails to Kenosi and she has not responded to either one. I'm not sure why we have to remind people of their job responsibilities when they are paid to do so. I WILL NOT buy from Mattress Warehouse again and I regret not sticking with Dial-a-Bed as I've never had issues with them in all the years I've used them. Never again! The level of incompetence is staggering.