jA
jacinta A
1 reviews | Active since Jan 2026
28 Jan 2026, 00:30
my order
hie i have ordered my matress online and paid on the matress warehouses bank account 14 hours ago and my order status still telling me my order still on hold and i was expecting the delivery today as i want use it and they say 1-2 days delivery
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The Mattress Warehouse's replyOfficial
28 Jan 2026, 07:24Good day, Jacinta
Thank you for reaching out.
Please note that our system can only process the order ones the payment reflects in our bank and allocated to your account.
Unfortunately no payment is reflecting hence the order is still on hold.
Our Customer Service Team will reach out to assist and ensure we resolve the matter as soon as possible.
Kind regards,
The Mattress Warehouse
Thank you for reaching out.
Please note that our system can only process the order ones the payment reflects in our bank and allocated to your account.
Unfortunately no payment is reflecting hence the order is still on hold.
Our Customer Service Team will reach out to assist and ensure we resolve the matter as soon as possible.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply28 Jan 2026, 07:24
Official
Good day, Jacinta
Thank you for reaching out.
Please note that our system can only process the order ones the payment reflects in our bank and allocated to your account.
Unfortunately no payment is reflecting hence the order is still on hold.
Our Customer Service Team will reach out to assist and ensure we resolve the matter as soon as possible.
Kind regards,
The Mattress Warehouse
Thank you for reaching out.
Please note that our system can only process the order ones the payment reflects in our bank and allocated to your account.
Unfortunately no payment is reflecting hence the order is still on hold.
Our Customer Service Team will reach out to assist and ensure we resolve the matter as soon as possible.
Kind regards,
The Mattress Warehouse