SM
Sedia M
1 reviews | Active since May 2021
09 Sept 2026, 12:00
Ms Zanya bad customer service person
Recently bought goods online for estimated valve of R25000 and was said to be available for delivery in less than 8days. Three weeks later (21days) the goods are not delivered and lady named Ms Zanya is a terrible customer service liaison person and keeps lying about delivery dates. Absolutely shocking quality of service and will definitely never buy anything from this business in my life. Sedia
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Replies (2)
The Mattress Warehouse's replyOfficial
09 Sept 2026, 13:04Good day, Sedia
Thank you for taking the time to review us and for sharing your concerns.
Our Customer Service Team requested communication from Zanya and confirmation of the lead times for your order was properly provided.
All our furniture does have a standard lead time of 4-6 weeks that is stipulated on our website when choosing the products.
We do apologise for any inconvenience caused and delay that may occur. Our aim to always deliver the best service.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your concerns.
Our Customer Service Team requested communication from Zanya and confirmation of the lead times for your order was properly provided.
All our furniture does have a standard lead time of 4-6 weeks that is stipulated on our website when choosing the products.
We do apologise for any inconvenience caused and delay that may occur. Our aim to always deliver the best service.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply09 Sept 2026, 13:04
Official
Good day, Sedia
Thank you for taking the time to review us and for sharing your concerns.
Our Customer Service Team requested communication from Zanya and confirmation of the lead times for your order was properly provided.
All our furniture does have a standard lead time of 4-6 weeks that is stipulated on our website when choosing the products.
We do apologise for any inconvenience caused and delay that may occur. Our aim to always deliver the best service.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your concerns.
Our Customer Service Team requested communication from Zanya and confirmation of the lead times for your order was properly provided.
All our furniture does have a standard lead time of 4-6 weeks that is stipulated on our website when choosing the products.
We do apologise for any inconvenience caused and delay that may occur. Our aim to always deliver the best service.
Kind regards,
The Mattress Warehouse
SM
Sedia M's updateReviewer Update
09 Sept 2026, 20:02As highlighted, that lady Ms Zanya is an absolute ****, she cuts and paste reply that are not upto date, e.g. Order is 21days overdue, she sends an update reading "the delivery times is 6days since the ordernwas finalized" ....cut and paste, no rationale in her updates, not timeline or dates...nothing...am even willing to share the email trails to demonstrate the level of poor discretion on her/compan's part. Just deliver my order and lets part out ways guys, pls...am very unhappy with the service, absolutely disheartening
SM
Sedia M's update09 Sept 2026, 20:02
Reviewer Update
As highlighted, that lady Ms Zanya is an absolute ****, she cuts and paste reply that are not upto date, e.g. Order is 21days overdue, she sends an update reading "the delivery times is 6days since the ordernwas finalized" ....cut and paste, no rationale in her updates, not timeline or dates...nothing...am even willing to share the email trails to demonstrate the level of poor discretion on her/compan's part. Just deliver my order and lets part out ways guys, pls...am very unhappy with the service, absolutely disheartening