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Farouk M

1 reviews | Active since Mar 2009

20 Dec 2022, 00:57

Money not refunded!

Most pathetic service from the Randburg branch. Bought a bed they confirmed stock but then kept phoning to offer us alternatives without telling us why they could not get the bed we ordered. The lady we dealt with is Zelda who is totally ***********. So is the manager Katlego. So basically we paid for a bed that was not delivered and has not been refunded since the 1st of December 2022. We have been phoning and emailing but they keep telling us that they will get back to us.

0
Replies (2)
The Mattress Warehouse
The Mattress Warehouse's reply20 Dec 2022, 09:58
Official
Good day, Farouk

Thank you for taking the time to review us and for sharing your concerns. 
We so apologize for the inconvenience regarding stock availability. 
Our Team is working on the technical error. 

We have however received confirmation that you refund was processed and paid this morning. 
Please do not hesitate to let us know if you have any other inquiries. 

Again, we are truly sorry, this is not a true reflection of the Customer Service we aim to deliver. 

Kind regards,
The Mattress Warehouse
FM
Farouk M's update21 Dec 2022, 10:30
Reviewer Update
Thank you! It seems like the refund was escalated only when I did the review on Hellopeter.
The refund appeared on our bank statement today Wednesday, 21st of December 2022.