mM
melissa M
1 reviews | Active since Jan 2014
30 Dec 2019, 13:09
Money not redunded as promised
I bought a mattress from the mattrass warehouse Olivedale - grwat service from them. so my husband returned the one he bought 2 days before fro. MIDRAND due to the fact that i had a neck operation and cant sleep on the one he bought. He is still waiting for the refund. Its been almost two weeks now and they have no feedback everyday. I want answers and the money refunded asap. This is unexceptable.
Helpful (0)
Replies (2)0
Replies (2)
The Mattress Warehouse's replyOfficial
30 Dec 2019, 17:42Dear Melissa
Thank you for sharing your experience with us.
Our most sincere apologies for the inconvenience.
We are understanding and want you to know that we do value you.
Refunds are being done in line with our Refund Terms and Conditions which also states:
Should you not be 100% satisfied with any product purchased at The Mattress Warehouse we will refund you in full. Refunds will only be considered under the following conditions and such requests will be handled in the following way:
The refund will be issued within 30 days of the product being returned.
Your paperwork for the refund has been processed and you will be updated on the release of payment to you.
Best Regards
The Mattress Warehouse Team
Thank you for sharing your experience with us.
Our most sincere apologies for the inconvenience.
We are understanding and want you to know that we do value you.
Refunds are being done in line with our Refund Terms and Conditions which also states:
Should you not be 100% satisfied with any product purchased at The Mattress Warehouse we will refund you in full. Refunds will only be considered under the following conditions and such requests will be handled in the following way:
The refund will be issued within 30 days of the product being returned.
Your paperwork for the refund has been processed and you will be updated on the release of payment to you.
Best Regards
The Mattress Warehouse Team
The Mattress Warehouse's reply30 Dec 2019, 17:42
Official
Dear Melissa
Thank you for sharing your experience with us.
Our most sincere apologies for the inconvenience.
We are understanding and want you to know that we do value you.
Refunds are being done in line with our Refund Terms and Conditions which also states:
Should you not be 100% satisfied with any product purchased at The Mattress Warehouse we will refund you in full. Refunds will only be considered under the following conditions and such requests will be handled in the following way:
The refund will be issued within 30 days of the product being returned.
Your paperwork for the refund has been processed and you will be updated on the release of payment to you.
Best Regards
The Mattress Warehouse Team
Thank you for sharing your experience with us.
Our most sincere apologies for the inconvenience.
We are understanding and want you to know that we do value you.
Refunds are being done in line with our Refund Terms and Conditions which also states:
Should you not be 100% satisfied with any product purchased at The Mattress Warehouse we will refund you in full. Refunds will only be considered under the following conditions and such requests will be handled in the following way:
The refund will be issued within 30 days of the product being returned.
Your paperwork for the refund has been processed and you will be updated on the release of payment to you.
Best Regards
The Mattress Warehouse Team
The Mattress Warehouse's replyOfficial
31 Dec 2019, 13:42Dear Melissa
I trust you are well!
Your refund has been paid back and depending on communication between banks you should receive notification of this.
Once again apologies for your experience.
Prosperous and happy 2020 to you!
Best Regards
The Mattress Warehouse Team
I trust you are well!
Your refund has been paid back and depending on communication between banks you should receive notification of this.
Once again apologies for your experience.
Prosperous and happy 2020 to you!
Best Regards
The Mattress Warehouse Team
The Mattress Warehouse's reply31 Dec 2019, 13:42
Official
Dear Melissa
I trust you are well!
Your refund has been paid back and depending on communication between banks you should receive notification of this.
Once again apologies for your experience.
Prosperous and happy 2020 to you!
Best Regards
The Mattress Warehouse Team
I trust you are well!
Your refund has been paid back and depending on communication between banks you should receive notification of this.
Once again apologies for your experience.
Prosperous and happy 2020 to you!
Best Regards
The Mattress Warehouse Team