TL
Terry L
1 reviews | Active since Sept 2014
28 Nov 2020, 14:47
Misleading!!!!
Ordered two beds and two mattresses on line at a substantial price. On line stock was available and delivery was given 4-6 days. A week later was informed no stock and there would be a delay of 3 weeks. Still no follow up, still no order received. I only ordered on line as local shops had no stock on floor. Price was more expensive but availability got the sale.
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Replies (2)
The Mattress Warehouse's replyOfficial
30 Nov 2020, 09:51Good day, Terry
Thank you for taking the time to review us and for sharing your experience.
We apologize for the delay and lack of feedback regarding your order.
Our Customer Service Manager was made aware and will get in contact with the branch to make sure you get the feedback needed and resolve the issue.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
We apologize for the delay and lack of feedback regarding your order.
Our Customer Service Manager was made aware and will get in contact with the branch to make sure you get the feedback needed and resolve the issue.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply30 Nov 2020, 09:51
Official
Good day, Terry
Thank you for taking the time to review us and for sharing your experience.
We apologize for the delay and lack of feedback regarding your order.
Our Customer Service Manager was made aware and will get in contact with the branch to make sure you get the feedback needed and resolve the issue.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
We apologize for the delay and lack of feedback regarding your order.
Our Customer Service Manager was made aware and will get in contact with the branch to make sure you get the feedback needed and resolve the issue.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's replyOfficial
30 Nov 2020, 13:35Good day, Terry
Could you please provide us with your contact details as we are unable to locate you on our system with just your name.
Would appreciate your feedback.
Kind regards,
The Mattress Warehouse
Could you please provide us with your contact details as we are unable to locate you on our system with just your name.
Would appreciate your feedback.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply30 Nov 2020, 13:35
Official
Good day, Terry
Could you please provide us with your contact details as we are unable to locate you on our system with just your name.
Would appreciate your feedback.
Kind regards,
The Mattress Warehouse
Could you please provide us with your contact details as we are unable to locate you on our system with just your name.
Would appreciate your feedback.
Kind regards,
The Mattress Warehouse