SM
Seti M
1 reviews | Active since Feb 2019
29 Oct 2025, 17:11
****med by The Mattress Warehouse Montana
On the 9th of October 2025 I bought a Base and Mattress from The Mattress Warehouse, the promised delivery date was 18 October 2025. Today the 29th of October 2025 no delivery and they are now ignoring my texts. I have logged queries with their chatbot on the website plus a long conversation on their WhatsApp line. 1. They're unable to tell me why they haven't delivered my goods. 2. They're unable to confirm a delivery date. 3. They are ignoring my texts 4. They are ignoring my request for a refund The only reason I chose them is because I saw them listed on Payflex and Pay Just Now so I assumed they are legit...
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Replies (2)
The Mattress Warehouse's replyOfficial
29 Oct 2025, 17:46Good day, Seti
Thank you for taking the time to review us and for sharing your experience with us.
Please accept our sincere apologies for the lack of proper feedback and delay in delivery.
Our Customer Service Team was informed and will ensure that our Team provides you with proper feedback.
Again, we are truly sorry for the inconvenience, and can assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience with us.
Please accept our sincere apologies for the lack of proper feedback and delay in delivery.
Our Customer Service Team was informed and will ensure that our Team provides you with proper feedback.
Again, we are truly sorry for the inconvenience, and can assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply29 Oct 2025, 17:46
Official
Good day, Seti
Thank you for taking the time to review us and for sharing your experience with us.
Please accept our sincere apologies for the lack of proper feedback and delay in delivery.
Our Customer Service Team was informed and will ensure that our Team provides you with proper feedback.
Again, we are truly sorry for the inconvenience, and can assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience with us.
Please accept our sincere apologies for the lack of proper feedback and delay in delivery.
Our Customer Service Team was informed and will ensure that our Team provides you with proper feedback.
Again, we are truly sorry for the inconvenience, and can assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
SM
Seti M's updateReviewer Update
29 Oct 2025, 21:12Awaiting response
SM
Seti M's update29 Oct 2025, 21:12
Reviewer Update
Awaiting response