Mattress with stains

I purchased a bed from Mattress Warehouse, and the delivery took much longer than expected. When the mattress finally arrived, I noticed a burnt stain on the side and immediately emailed them to request an exchange. However, they told me they couldn’t process the exchange because it wasn’t a factory defect.

I then asked for an exchange through the store, since they were the ones who delivered the mattress. The process took forever, and today when they finally came to replace it, I received another mattress with a similar stain on a different side. I’m extremely disappointed in both their products and customer service.

To make matters worse, the representative I spoke to on the phone, Tshepo, was rude and kept speaking over me while I tried to explain the situation. The whole experience has been full of lies and broken promises, and I would not recommend this company to anyone.

They don’t even deserve any star!