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peter-john lamoela
1 reviews | Active since Dec 2014
23 Mar 2021, 07:10
Mattress warehouse tearing apart from the seams
After not having the mattress I wanted in stock they rubbed off the next best thing on me now a bed that I paid 9000 for is literally tearing apart at the seams only 3 year's later. This is pathetic I am being ignored by the mattress warehouse. Nobody has any answers for me even a foam mattress last longer
Helpful (0)
Replies (3)0
Replies (3)
The Mattress Warehouse's replyOfficial
23 Mar 2021, 17:29Good day, Peter-John
We are truly sorry for the inconvenience.
Our Team is currently busy with your complaint. It was submitted to the supplier.
We are just awaiting feedback from the supplier as the warranty and guarantee lie with the supplier.
Our Customer Service Manager will make sure that our Pretoria Branch Manager updates you first thing tomorrow morning.
Kind regards,
The Mattress Warehouse
We are truly sorry for the inconvenience.
Our Team is currently busy with your complaint. It was submitted to the supplier.
We are just awaiting feedback from the supplier as the warranty and guarantee lie with the supplier.
Our Customer Service Manager will make sure that our Pretoria Branch Manager updates you first thing tomorrow morning.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply23 Mar 2021, 17:29
Official
Good day, Peter-John
We are truly sorry for the inconvenience.
Our Team is currently busy with your complaint. It was submitted to the supplier.
We are just awaiting feedback from the supplier as the warranty and guarantee lie with the supplier.
Our Customer Service Manager will make sure that our Pretoria Branch Manager updates you first thing tomorrow morning.
Kind regards,
The Mattress Warehouse
We are truly sorry for the inconvenience.
Our Team is currently busy with your complaint. It was submitted to the supplier.
We are just awaiting feedback from the supplier as the warranty and guarantee lie with the supplier.
Our Customer Service Manager will make sure that our Pretoria Branch Manager updates you first thing tomorrow morning.
Kind regards,
The Mattress Warehouse
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peter-john lamoela's updateReviewer Update
23 Mar 2021, 17:42Thanks for the speedy response this has really changed my view on service delivery from your company I would really like to see improvement as it is the only way we strive to perfection. Thank you for the remarkable service
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peter-john lamoela's update23 Mar 2021, 17:42
Reviewer Update
Thanks for the speedy response this has really changed my view on service delivery from your company I would really like to see improvement as it is the only way we strive to perfection. Thank you for the remarkable service
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peter-john lamoela's updateReviewer Update
25 Mar 2021, 19:44After giving this glorious response all they made was empty promises I'm still waiting for a reaction from the Pretoria branch
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peter-john lamoela's update25 Mar 2021, 19:44
Reviewer Update
After giving this glorious response all they made was empty promises I'm still waiting for a reaction from the Pretoria branch