Mattress Warehouse Randburg, staff need training

I called 3 stores to get help and only Randburg had stock. Josephine promised to confirm and get back to me which never happened. Tebogo then answered my call and said she will call back. Called back and apparently there is no mattress and I can take the base..lol. Then she says the Sumberland is difficult to get and not sure when the orders will be placed thanks, bye and puts the phone down. I was in shock and called back, Katlego answered and turned my experience around by confirming the stock and my bed was delivered the next day.