MW
Maxine W

1 reviews | Active since Jul 2015

01 Dec 2024, 13:04

Mattress warehouse Randburg

We bought a R14 000 bed on Thursday and delivery was supposed to be done on Friday. On Friday evening at 20h45 the courier guy says he is at the gate. By 20h45 I'm in bed usually and I had to sleep somewhere else. I asked the guy to return on Saturday morning and he said he will. By 11:15 on Saturday morning I had to phone again and ask when the bed will be delivered and he said only on Monday. There is no number for customer care and the business is closed on a Saturday and Sunday. I do not have a bef at the moment. The driver is extremely rude. I am so disappointed that I am going to cancel the order and buy the bed from a place who has good services

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Replies (1)
The Mattress Warehouse
The Mattress Warehouse's reply02 Dec 2024, 17:30
Official
Good day, Maxine

Thank you for taking the time to review us and for sharing your experience with us. 
Our sincere apologies for the negative experience with our third party contractor.  Our Customer Service Team have informed our Senior Management. 
This is truly not the level of service we aim to deliver. 

Thank you for your patience and allowing us to complete your delivery for you. 
Again, we are truly sorry for the inconvenience caused. 

Kind regards,
The Mattress Warehouse