CZ
Carrie-Anne Zurcher

1 reviews | Active since Oct 2012

01 Aug 2025, 07:54

Mattress Warehouse Online Sales = Useless

I ordered a mattress online on Saturday 26 July, by Wednesday I had no communication regarding delivery. On ordering delivery was set for 2-3 days. On calling the Boksburg branch I was informed they were waiting on the supplier to deliver to the warehouse, I still had no communication noting this. O have contacted them now every day since and today Friday 1 August I am told they got stock from PTA branch and it should be at the warehouse today or Monday then they can give me an idea on delivery. AND STILL no updates on my email or my login on their site still says processing.

A gentleman Welcome was to call me on Wednesday and did not, I in fact am still waiting on his call.

In the meantime my son has no mattress as the delivery time states 2-3 days a week ago. Never use their online ordering ever it is a waste of time Decofurn would have had me the bed by Wednesday with comms ever step of the way.

0
Replies (2)
CZ
Carrie-Anne Zurcher's update01 Aug 2025, 09:19
Reviewer Update
Sandy at the online orders called and explained this was an issue with their systems and all orders that should have had a further lead time than 2-3 days due to stock did not and all orders were set to 2-3 days and this was only realized late Wednesday. Internally they were not aware of the issue until clients complained = Sandy has however come through for me and made sure my mattress will be delivered today
The Mattress Warehouse
The Mattress Warehouse's reply01 Aug 2025, 14:03
Official
Good day, Carrie-Anne

Thank you for taking the time to review us and for sharing your experience with us. 
Please accept our sincere apologies for the inconvenience caused with the delay of your delivery. 

Our team is working on rectifying the technical error and to ensure that we provide only the best customer service. 
Thank you for your patience and allowing us to complete your delivery. 

Kind regards,
The Mattress Warehouse