ZM
Zandile M
1 reviews | Active since Dec 2025
10 Dec 2025, 09:36
Mattress warehouse has the worst customer service
An absolute nightmare to work with. If I could give them zero stars, O would. I had the worst experience with mattress warehouse. They kept getting my order wrong, after so much communication (multiple phone calls & emails) to ask them to fix it. They just kept messing up my order. I was working with Monique & Welcome. Then not apologizing for the mess & chaos. Feeling really frustrated with them. I would not recommend them & I'll be taking my business elsewhere in the future.
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Replies (4)
The Mattress Warehouse's replyOfficial
10 Dec 2025, 10:16Good day, Zandile
Thank you for taking the time to review us.
Please can you elaborate on the experience as all the notes and communication on the changes you required to your order was actioned as requested?
If you could you please share more detail with our Customer Service team at care@themattresswarehouse we will ensure to look into the matter and make sure to resolve any issue as soon as possible.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us.
Please can you elaborate on the experience as all the notes and communication on the changes you required to your order was actioned as requested?
If you could you please share more detail with our Customer Service team at care@themattresswarehouse we will ensure to look into the matter and make sure to resolve any issue as soon as possible.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply10 Dec 2025, 10:16
Official
Good day, Zandile
Thank you for taking the time to review us.
Please can you elaborate on the experience as all the notes and communication on the changes you required to your order was actioned as requested?
If you could you please share more detail with our Customer Service team at care@themattresswarehouse we will ensure to look into the matter and make sure to resolve any issue as soon as possible.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us.
Please can you elaborate on the experience as all the notes and communication on the changes you required to your order was actioned as requested?
If you could you please share more detail with our Customer Service team at care@themattresswarehouse we will ensure to look into the matter and make sure to resolve any issue as soon as possible.
Kind regards,
The Mattress Warehouse
ZM
Zandile M's updateReviewer Update
10 Dec 2025, 10:32Putting the incorrect product on my order. And when I point it out & ask your service team to fix it, they say they have fixed the issue & yet they send me an updated order which wasn't really updated as I requested. Have sent close to 10 emails & phoned 3 times requesting my changes to be made. You say you will make the changes each time & then you send me a sales order that doesn't reflect the changes I requested. Have been contacting your customer service about 13 times (10 times through email & phoning 3 times). It's been a nightmare & a waste of my time to have to following on this so many times. I worked with Monique & Welcome. Then I also asked for a discount because I have a large sale order valued at over R17K....but they completely ignore my request. Am now considering cancelling the order & taking my business elsewhere.
ZM
Zandile M's update10 Dec 2025, 10:32
Reviewer Update
Putting the incorrect product on my order. And when I point it out & ask your service team to fix it, they say they have fixed the issue & yet they send me an updated order which wasn't really updated as I requested. Have sent close to 10 emails & phoned 3 times requesting my changes to be made. You say you will make the changes each time & then you send me a sales order that doesn't reflect the changes I requested. Have been contacting your customer service about 13 times (10 times through email & phoning 3 times). It's been a nightmare & a waste of my time to have to following on this so many times. I worked with Monique & Welcome. Then I also asked for a discount because I have a large sale order valued at over R17K....but they completely ignore my request. Am now considering cancelling the order & taking my business elsewhere.
ZM
Zandile M's updateReviewer Update
10 Dec 2025, 10:40It's order number TMW-O-532107. Putting the incorrect product on my order. And when I point it out & ask your service team to fix it, they say they have fixed the issue & yet they send me an updated order which wasn't really updated as I requested. Have sent close to 10 emails & phoned 3 times requesting my changes to be made. You say you will make the changes each time & then you send me a sales order that doesn't reflect the changes I requested. Have been contacting your customer service about 13 times (10 times through email & phoning 3 times). It's been a nightmare & a waste of my time to have to following on this so many times. I also asked for my delivery address to be changed, provided the updated address & this was completely ignored by your team. It seems as if they either don't read emails or fail to understand them (but my emails are in English, so am confused)..I worked with Monique Jordaan & Welcome Livhalani from Pretoria, I think. Then I also asked for a discount because I have a large sale order valued at over R17K....but they completely ignore my request. Am now considering cancelling the order & taking my business elsewhere... especially because I haven't even received an apology for this inconvenience of constantly having to follow up to make sure changes are made & not even considering giving me a discount for my large order & being inconvenienced.
ZM
Zandile M's update10 Dec 2025, 10:40
Reviewer Update
It's order number TMW-O-532107. Putting the incorrect product on my order. And when I point it out & ask your service team to fix it, they say they have fixed the issue & yet they send me an updated order which wasn't really updated as I requested. Have sent close to 10 emails & phoned 3 times requesting my changes to be made. You say you will make the changes each time & then you send me a sales order that doesn't reflect the changes I requested. Have been contacting your customer service about 13 times (10 times through email & phoning 3 times). It's been a nightmare & a waste of my time to have to following on this so many times. I also asked for my delivery address to be changed, provided the updated address & this was completely ignored by your team. It seems as if they either don't read emails or fail to understand them (but my emails are in English, so am confused)..I worked with Monique Jordaan & Welcome Livhalani from Pretoria, I think. Then I also asked for a discount because I have a large sale order valued at over R17K....but they completely ignore my request. Am now considering cancelling the order & taking my business elsewhere... especially because I haven't even received an apology for this inconvenience of constantly having to follow up to make sure changes are made & not even considering giving me a discount for my large order & being inconvenienced.
ZM
Zandile M's updateReviewer Update
10 Dec 2025, 10:43It's been a constant back & forth to ask for the changes to be made & after 10 emails & 3 phone calls, a simple request to make the change was finally made. It shouldn't be this painful & such a dragged out process to make 1 change. This should have been done after 1 email...not after 10 emails & 3 phone calls. & Yet, even after all that, the delivery address change I requested has still not been made
ZM
Zandile M's update10 Dec 2025, 10:43
Reviewer Update
It's been a constant back & forth to ask for the changes to be made & after 10 emails & 3 phone calls, a simple request to make the change was finally made. It shouldn't be this painful & such a dragged out process to make 1 change. This should have been done after 1 email...not after 10 emails & 3 phone calls. & Yet, even after all that, the delivery address change I requested has still not been made