1 reviews | Active since Jun 2011
Mattress Warehouse Doesn't Want To Refund
In November 2022 a high quality white duvet cover accidentally went through the wash with a belt. It came out stained, and I thought it was ruined. I therefore immediately ordered the same one from Mattress Warehouse. I then put it through the wash again and to my surprise all the reddish brown marks from the belt came out.
I therefore informed Mattress Warehouse that I no longer needed the new duvet cover. This was the same day that the order was placed. Long before they had dispatched.
I run an ecommerce company, and had paid them via PayFast, from my PayFast account. Issuing a refund back to my PayFast account would have taken around 30 seconds.
Instead, they continually tried to get me to take different products instead of the duvet cover which was no longer needed.
On numerous occasions they tried to sell me another bed. I have no need for another bed!
They wanted me to fill in a refund form and send them proof of bank details. Instead of just refunding back to my payfast account. I was very busy at the time, and eventually forgot about this.
When I remembered about the credit I had with them, I contacted them and once again they started trying to sell me anything and everything as opposed to just issuing a refund.
I did fill in their refund form, early July 2023. It is now 8 September 2023 and still no refund after numerous follow ups.
Abdullah promised to issue the refund on numerous occasions, coming with the excuse that he forgot.
Yesterday I received a call from Danielle, once again trying to get me to buy something else with the credit.
Just refund me already!
Thank you for taking the time to review us and for sharing your concerns.
Our Team is aware of the refund, and unfortunately has company procedures and policies to follow when submitting refunds.
I do know you would appreciate having your own business.
However, we do apologize for the duration this has been outstanding.
Our Customer Service Team has contacted the branch and will ensure that your refund is attended to as soon as possible.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your concerns.
Our Team is aware of the refund, and unfortunately has company procedures and policies to follow when submitting refunds.
I do know you would appreciate having your own business.
However, we do apologize for the duration this has been outstanding.
Our Customer Service Team has contacted the branch and will ensure that your refund is attended to as soon as possible.
Kind regards,
The Mattress Warehouse
I made the purchase in November. Every time I contacted you, your team tried to sell me something else. I eventfully just forgot about it until June.
I asked for your refund form many times, starting in June.
I eventually received it mid-July..
I was told it would take 30 days to complete a refund.
The Completed for was sent to you on 13 July.
It's now nearly 2 months later and still no refund. (note - the goods were never dispatched).
I informed you of cancellation of the order before you dispatched.
I made the purchase in November. Every time I contacted you, your team tried to sell me something else. I eventfully just forgot about it until June.
I asked for your refund form many times, starting in June.
I eventually received it mid-July..
I was told it would take 30 days to complete a refund.
The Completed for was sent to you on 13 July.
It's now nearly 2 months later and still no refund. (note - the goods were never dispatched).
I informed you of cancellation of the order before you dispatched.