PC
Paul C
1 reviews | Active since Dec 2019
09 Dec 2019, 17:34
Mattress Warehouse
Took 8 days to deliver instead of the the promised 5 days. Wrong mattress type, wrong size. Worst service possible. We cancelled the order.
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The Mattress Warehouse's replyOfficial
27 Dec 2019, 15:12Good day Paul
Thank you for sharing your experience with us.
We do apologize for the inconvenience experienced. Challenges can arise and we do our utmost best.
Your stock arrived on the 7th of December at our Warehouse from the supplier.
A mistake did happen and we wanted to rectify with urgency. However, this attempt by us was rejected and the cancellation, unfortunately, was requested.
We sincerely hope that we can meet again in the future.
Thank you for adding your experience as this is valued and we will always work and improve on our service.
Best Regards
The Mattress Warehouse Team
The Mattress Warehouse's reply27 Dec 2019, 15:12
Official
Good day Paul
Thank you for sharing your experience with us.
We do apologize for the inconvenience experienced. Challenges can arise and we do our utmost best.
Your stock arrived on the 7th of December at our Warehouse from the supplier.
A mistake did happen and we wanted to rectify with urgency. However, this attempt by us was rejected and the cancellation, unfortunately, was requested.
We sincerely hope that we can meet again in the future.
Thank you for adding your experience as this is valued and we will always work and improve on our service.
Best Regards
The Mattress Warehouse Team