1 reviews | Active since Jan 2022
Mattress quality is disgusting.
I am extremely unhappy with the mattresses provided. I had ordered 2 * single mattresses online that were on special.
The next business day I was contacted by the mattress warehouse and advised that they were out of stock of the one I ordered but they offered me a set of mattress in stock. They advised it cost a bit more than what I had ordered but because they were out of stock they would deliver those.
I have tried them out for the kids but wow, these mattresses are absolutely atrocious. I thought that it was just me but they deflate the minute you sit on them. You can feel the planks of the bunk beds through them. I am extremely disappointed because wow. I can't even express how flimsy they are. I thought I could use them because my kids are small but honestly I want the mattress warehouse to come and take their cheap mattresses back. I will never ever recommend them. Their service was prompt but the mattresses they provided were terrible.
I can't even sit next to my children to read a bed time story because if I do the mattress is so dented the child rolls to the side. They go absolutely flat flat flat. I want my money back!!!!
Thank you for taking the time to review us and for sharing your concerns and experience.
We are truly sorry for the inconvenience.
Our Customer Service Department was informed and will make sure the Sales Team gets in touch to assist with the complaint.
Again, we do apologize.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your concerns and experience.
We are truly sorry for the inconvenience.
Our Customer Service Department was informed and will make sure the Sales Team gets in touch to assist with the complaint.
Again, we do apologize.
Kind regards,
The Mattress Warehouse
