Mattress

We are staying in Amanzimtoti. We ordered a mattress online from Mattress Warehouse in Durban North. Around the 5th of April, it was delivered. We immediately felt that it would be too hard and decided to log a return. We did so telephonically within less than an hour. On the 9th of April, my husband went to the store to choose another mattress. They were to pick up the one that we couldn't use and provide us with the correct one. It's a month later, and the one that must be returned is in the way as I have no other space to store it but in my study. We are still waiting for them to bring our mattress and process the return. This is ridiculous. I phoned them just now requesting that they come pick up their mattress and refund me. I was told that they will call the supplier and get back to me. Apparently, it takes between 10 and 15 days, but we have been waiting for a month already. I am not happy at all !