Matras warehouse

Wrong item was delivered to me,from Boksburg Branch:Natasha intervened and made promises to rectify the situation ,then again the incorrect item was delivered ,this item though they grabbed from the show room floor and told me it was new,upon opening the end that was masking taped, it was discovered torn and dirty as its the showroom item ,Natasha again intervened and promised a refund ,all paperwork was done , to date i have not received my money,Natasha is missing and nowhere to found,we only get told she work from home ,,since 13 October to date myself have received nothing Matrass Warehouse has got my money and i have nothing to show for it Boksburg Branch in fact matrass Warehouses ,will never get business from me again ,I will also spread their incompetence,Natasha don’t know your position in the the company ,stop making empty promises to clients ,and ignore the feedback ,the paper trail i have is evidence should people want to see they can contact me ,the manager at this branch Morne also never available either out or making tea.