sH
salma H
1 reviews | Active since Apr 2014
11 Dec 2022, 17:41
Manager with a shabby careless attitude
The manager Anthony at port Elizabeth branch only makes false promises. Its 2 months he is giving me all types of stories. He told me that he will arrange to exchange the bed as his senior has approved it. To date he hasn't returned any of my calls and now he dont even reply to the emails. Very bad after sale service
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The Mattress Warehouse's replyOfficial
11 Dec 2022, 18:31Good day, Salma
Thank you for taking the time to review us and for sharing your concerns.
We are truly sorry for the lack of assistance. Our Customer Service Department was informed and will make sure that your complaint gets resolved as soon as possible.
Again, we do apologize for the inconvenience. This is certainly not a true reflection of the service we aim to deliver.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your concerns.
We are truly sorry for the lack of assistance. Our Customer Service Department was informed and will make sure that your complaint gets resolved as soon as possible.
Again, we do apologize for the inconvenience. This is certainly not a true reflection of the service we aim to deliver.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply11 Dec 2022, 18:31
Official
Good day, Salma
Thank you for taking the time to review us and for sharing your concerns.
We are truly sorry for the lack of assistance. Our Customer Service Department was informed and will make sure that your complaint gets resolved as soon as possible.
Again, we do apologize for the inconvenience. This is certainly not a true reflection of the service we aim to deliver.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your concerns.
We are truly sorry for the lack of assistance. Our Customer Service Department was informed and will make sure that your complaint gets resolved as soon as possible.
Again, we do apologize for the inconvenience. This is certainly not a true reflection of the service we aim to deliver.
Kind regards,
The Mattress Warehouse