Lol as if a bed is not a necessity and stuff

Ok so this all began when i started experiencing back pain, which was worse when i wake up. Figured the problem is my mattress so i bought a mattress with mattress warehouse on the 15th of July 2025, I live in Kimberely and I was promised delivery of the mattress by one of the Bloemfontein people on the 4th August 2025, i just don't remember the name of the guy I spoke to. When i called today to check on how far my delivery is, the guy i spoke to today just stated that they don't even have stock of that mattress, so I should go talk to that person who made that promise. He stated that he will try get me the mattress on Thursday, emphasis on 'try'. Mind you after I placed the order online, it was stated that I should expect my order within 7-14 days. It has been 14days.

This was not my first purchase, I once bought a kooi performa from them in Nelspruit, that transaction was flawless, delivery was on the same day, which made me believe this transaction will also happen within the promised time frame.

Ok sharp i call their call center on the 4th August and get directed to Nelspruit where I tell them my issue. The guy says he'll follow up with my order. The guy never returned to me, so I called again and I said to them, it's better to get a refund atleast i'll get a matress near me, the new guy I spoke to agreed and stated that it's always a mission delivering things to outlying towns and then stated that it looks like my refund was in the process. Tell me why when I enquired on the 5th of August how long it would take and I was told 30days for refund. Haibo, for matress warehouse to act as though a bed is not a necessity. Where do you think people are sleeping with your refund terms of 30 days.

My advice, Unless you're purchasing a bed that is marked fast delivery (maybe you'd be lucky), I wouldn't recommend purchasing online if you're from outlying towns.