LIES LIES MATTRESS WAREHOUSE

Lies. LIES! LIES! LIES!

We had a fabulous time in the Mattress Warehouse Claremont Branch in Cape Town. Timothy was very informative and YES we walked out believing we had found THE bed for all our needs.

Come purchase time, all went swell. All questions answered and the most important - delivery date.

We have just moved into a new place and specifically requested delivery date to be on the 1st December 2023 - our move in date. We were given assurance that this would be so.

December 1, 2023 we called the Mattress Warehouse to confirm the status of delivery - we were met with what DID sound like uncer*****y even though the words expressed were that the bed set would be delivered as agreed. Furthermore, we were given assurance that the Mattress Warehouse would call us to furnish us with the drivers contact details so that we could be in liaison with him. This did not happen. Oh we called them again and again something sounded off but still we were given assurance that we would have our bed.

Needless to say we slept on the floor. Pregnant and uncomfortable, we slept on the floor! The Mattress Warehouse is closed on weekends - another upsetting factor. Stranded, considering all possible revenues including a refund but pure disinterest in a process that definitely feels would be longer, just wanting that bed set delivered as initially guaranteed!

The only thing that could have been done here is communicate efficiently with transparency. There was no need to string us along - that is pure wickedness. The Mattress Warehouse has genuinely dented our faith in them. The lies were unnecessary and please, do not apologise as that alone is the most sinister response ever!

Can we just have our bed now please