JP
J P

1 reviews | Active since Apr 2023

25 Apr 2023, 14:32

Late, non-communicative, delivery and service

Beds are generally large purchases. So when money goes out of my account and you estimate 1-3 working days, Then I expect delivery in 1 - 3 working days, else I would have gone elsewhere.

When I tried to follow up the only contact I found was through there web chat service.

On the 3rd working day I was on the web chat and they said the store would call me on Monday.

No one has called me as yet, it is now Tuesday and I'm waiting for a chat bot to give me some information.

This is terrible communication. Won't use them again.

0
Replies (1)
The Mattress Warehouse
The Mattress Warehouse's reply26 Apr 2023, 09:08
Official
Good day, Jeff

Thank you for taking the time to review us and for sharing your experience with us. 
We are truly sorry for the lack of proper feedback from our Team and the delay in delivering your goods. 
This is truly not the level of service we aim to provide and will make sure that this gets addressed. 

Again, we do apologize for the inconvenience. 
Thank you for allowing us to complete your delivery today. 

Kind regards,
The Mattress Warehouse