Lack of Service

Item: The Mattress Warehouse
Rating: 1
Author: Willem G

Bad Service

I've placed an order with the Mattress warehouse for 3 single bed mattresses. This was on the 2nd of June 2020, Today is 22 days later and I still done have an answer on my order - the last correspondence was that they dont have stock - was on their website just now and it shows that they have stock - how do you explain this? If I dont ask for feedback I dont get any, this is pathetic - I hope the MD can respond to this ISSUE ASAP!!

Helpful (0)

Replies (2)

The Mattress Warehouse's replyOfficial

24 Jun 2020, 18:12

Dear Willem,

Thank you for taking the time to review us.

We apologize profusely for the less than satisfying service you have received thus far. This is truly not the service we aim to deliver.

Our Customer Service Manager will be in contact shortly to get this resolves.

Kind regards,

The Mattress Warehouse

The Mattress Warehouse's reply24 Jun 2020, 18:12

Official

Willem G's updateReviewer Update

25 Jun 2020, 08:18

Thanks for the feedback - my order number at your side is

Order TMW-O-311152

Ordered 02 Jun 2020

Paid 02 Jun 2020

Willem G's update25 Jun 2020, 08:18

Reviewer Update

Thanks for the feedback - my order number at your side is

Order TMW-O-311152

Ordered 02 Jun 2020

Paid 02 Jun 2020