MJ
Mands J
1 reviews | Active since Jan 2025
10 Feb 2025, 14:29
Lack of communication from the Horrible Mattress Warehouse !!!!!
Horrible experience, I waited from the 20th Jan till 7th Feb. I had to chase them around. I was told the delivery would be a certain day, no show. They called to confirm the following day, I refused!!! The bed arrived at 20h30!!!!! The little.legs didn't fit!!!!
Let's see how long it will take for them to deliver the correct legs!!
Helpful (0)
Replies (3)0
Replies (3)
The Mattress Warehouse's replyOfficial
10 Feb 2025, 15:53Good day, Amanda
Thank you for taking the time to review us and for sharing your experience with us.
We do apologise for any inconvenience caused.
Our Customer Service Manager confirmed that our delivery team will assist with fitting the legs, as the correct legs was delivered.
We are truly sorry for the unexpected delay in delivery by our contractor, we will ensure to address the matter.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience with us.
We do apologise for any inconvenience caused.
Our Customer Service Manager confirmed that our delivery team will assist with fitting the legs, as the correct legs was delivered.
We are truly sorry for the unexpected delay in delivery by our contractor, we will ensure to address the matter.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply10 Feb 2025, 15:53
Official
Good day, Amanda
Thank you for taking the time to review us and for sharing your experience with us.
We do apologise for any inconvenience caused.
Our Customer Service Manager confirmed that our delivery team will assist with fitting the legs, as the correct legs was delivered.
We are truly sorry for the unexpected delay in delivery by our contractor, we will ensure to address the matter.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience with us.
We do apologise for any inconvenience caused.
Our Customer Service Manager confirmed that our delivery team will assist with fitting the legs, as the correct legs was delivered.
We are truly sorry for the unexpected delay in delivery by our contractor, we will ensure to address the matter.
Kind regards,
The Mattress Warehouse
MJ
Mands J's updateReviewer Update
10 Feb 2025, 16:00Oooh thank you for the prompt response!
MJ
Mands J's update10 Feb 2025, 16:00
Reviewer Update
Oooh thank you for the prompt response!
MJ
Mands J's updateReviewer Update
13 Feb 2025, 08:31I had a Rollercoaster ride with the bed I purchased, from the waiting period till the date of delivery. I called Natasja (Spelling) a couple of times. I'm definitely sure I was the most annoying person 🙄. Nevertheless, she was calm and assured me in my manic Oops panick state. I should've listened. Everything fell into place. Namaaz and Max were amazing!!!! Thank you so so much.
MJ
Mands J's update13 Feb 2025, 08:31
Reviewer Update
I had a Rollercoaster ride with the bed I purchased, from the waiting period till the date of delivery. I called Natasja (Spelling) a couple of times. I'm definitely sure I was the most annoying person 🙄. Nevertheless, she was calm and assured me in my manic Oops panick state. I should've listened. Everything fell into place. Namaaz and Max were amazing!!!! Thank you so so much.