ET
Edané Terblanche

1 reviews | Active since Nov 2025

27 Nov 2025, 15:35

Lack of communication and poor customer service

We have had the worst experience with The Mattress Warehouse. We ordered a bed base and it was delivered with the wrong materials to assemble it. We were then promised that the correct materials would be delivered on the same day. 7 phone calls and 24 hours later we still do not have the correct materials. We were promised that it would arrive today at a certain time, which has also come and gone with zero communication from their side. We would not recommend them at all!!

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Replies (1)
The Mattress Warehouse
The Mattress Warehouse's reply27 Nov 2025, 17:35
Official
Good day, Edane

Thank you for taking the time to bring the above to our attention. 
Please note that our Customer Service Manager will be in contact to get this resolved as soon as possible. 

Our sincere apologies for the inconvenience, as this is not the level of service we aim to provide. 

Kind regards,
The Mattress Warehouse