AR
Axel R

1 reviews | Active since May 2020

23 May 2020, 16:43

Kooi face masks from The Mattress Warehouse

On 27/04/2020 i ordered 10 Kooi washable face masks at R790 - i made a once off payment and when i realised i used the wrong reference made another payment- i informed Zaani from The Mattress Warehouse and said as it's my mistake i would accept two batches of 10 Kooi face masks - eventually received my order but only 10 masks! The quality is absolutely atrocious, all different sizes and all skew - and that at R79 a mask!! I have send numerous Emails and SMS messages but have had no response- this is the biggest ******* ever, extremely dissatisfied!!

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Replies (1)
The Mattress Warehouse
The Mattress Warehouse's reply02 Jun 2020, 12:04
Official
Dear Axel,

We do apologize for the poor service you have received.
I believe you got confirmation that you will be receiving a refund for the masks you got.

I do however hope that this will not leave a permanent reflection on the service we strive to provide.

Kind regards,

The Mattress Warehouse