Jenny S

I have had a dreadful experience with this company. I ordered a bed mid October for guests arriving to stay. After many phone calls trying to get the bed delivered, I was promised a delivery on the day my gusts arrived. I called 7 times making sure it would happen , at 4pm they said they could not deliverer that day. I had to make alternate arrangements at the last minute. I said to cancel the order. They insisted on delivering the bed three days later. When the bed was eventually put together after my guests had left it was discovered that the bed was 69 cm in Ht . I emailed to find out if we had the wrong legs. Initially they said the legs were correct ones and they could not change them , then they offered to change the legs which would make the bed Ht 64cm which is still too high. They then offered another base which would cost me more. I was not keen on another base as they could not tell me what it would look like. I asked for the bed to be returned and to be refunded. I heard nothing for weeks. I have called and emailed to try and resolve this situation. I just got a lot of apologies and told they will look into it. I asked about returning this bed within 100 day return policy. I was sent the policy in small print to read. I was told they would speak to a manager about me getting another bed. They said 69cm is the ht some of their customers request so it is considered acceptable. Rochelle dealing with my complaint still has not got back to me about what the manager said .. it has been weeks and emails requesting to speak to a manager have been ignored. I am so frustrated and disappointed!!