Intentionally misleading people and Now won't Refund me

I bought 3 kooi Hospitality mattresses from Kooibeds.com on the 13th April and the order was sent to Mattress warehouse for fulfilment. The website stated 1-3 days for delivery. When they had to deliver they instead trying to get me an alternative product that I had already opted not to buy. Or wait for 3 - 4 weeks for the mattresses to be manufactured they are out of stock. I asked Robbie from Kooibeds.com why the website is still retaining the same delivery period and still stating in stocks for that product. He said he will not update his website every time his out of stock. He claimed he suddenly received a large order but his distributor was already waiting for those products for other clients.

I communicated I won't wait for that long because If I paid for a product I would not want to lose benefit of my money for that long while I have nothing to show for it. I requested a cancellation for it on the 14th April. Monday the 16th April I received notification from Kooibeds.com that refund has been processed. Pieter from The Mattress warehouse sends me forms for the refund and I completed and sent back. The form required a signature but I explained I did not have access to printer.

It's been 3 weeks I have been chasing for my money. I have asked for the details of the person handling the refund and Pieter told me he can't. For all I know he has not sent anything for processing with the intent of frustrating me. Whilst forgetting that I needed beds and that need will not diminish due to their failure to deliver.

The lack of respect and regard that both kooibeds.com and mattress warehouse has showned to me is what should make you question the integrity of their products. If they are not capable of display their stock levels honestly how can the details of their products be true. The kooi beds that are said to be best are they really best, do the mattress even offer the claimed support for recovery?

If your website is the only channel that clients interact with why is it not showing the truth. You are intentionally misleading people and that is no different from *****.