Incorrect Item Delivered – Urgent Resolution Required

Despite my previous correspondence, this matter remains unresolved. The incorrect product was delivered after a month-long delay. I have now followed up again and they have no record of this issue of incorrect delivery. This is unacceptable and constitutes a failure to supply goods as agreed.

In terms of the Consumer Protection Act, I hereby formally demand one of the following within 7 days:

Immediate confirmation of delivery of the correct product within a reasonable and definite timeframe (not exceeding 7 days), OR

A full refund of the purchase price.

Failing satisfactory resolution within 7 days, I will proceed to:

Lodge a formal complaint with the Consumer Goods and Services Ombud and the National Consumer Commission, and

Explore further remedies available to me under the CPA, including recovery of funds.

I trust this matter will now be treated with the seriousness it warrants.

Kindly confirm in writing how you intend to resolve this.

Kind Regards,

Lena