Incompetence Deluxe

We purchased a bed from The Mattress Warehouse in Randburg - and although the staff were pleasant in person, we landed up waiting almost 2 months, and when the bed finally got delivered, it was the wrong one. Throughout the time, we dealt with multiple staff telephonically and over email, most were clueless, some downright dishonest and disingenuous (about the stock availability, a shipment from Cape Town etc). We even had to do the follow-ups! Overall, very poor customer service. We ended up getting a refund. At least HR was efficient to speed that up!

On a positive note, we ordered a similar bed online through BedWorld, and delivery was within a few days. It was also cheaper! Even the delivery guys that pitched up were friendlier than the last, and took care with the handling.