KN
Kagiso N

1 reviews | Active since Aug 2013

02 Dec 2019, 11:02

Im regretting doing business with the mattress warehouse

I bought two beds online, for my bedroom and for the 2nd bedroom, i paid the full amount of R11 300 on the 9th of Nov. i was informed that my bed (the tortuga double) was not in stock and, will only be available in December but this was only after i had paid for it. I didn’t mind waiting for it given that they would borrow me a bed in the meantime. Ever since, i haven’t received any of my stuff, they keep changing dates and never come back to update me as to what’s happening. I mean i paid the full amount for the stuff i bought and not on credit for this type of treatment. i have decided that I’ll let my lawyers handle this for me as it doesn’t seem like I’m going to get my stuff. The manager (Marco) said to me the last time i spoke to him that “black Friday was hectic” and that they were busy, even though i bought 4 weeks before black Friday. I could have bought a bed anywhere else but, I chose their product which I’m now regretting

0
Replies (1)
The Mattress Warehouse
The Mattress Warehouse's reply27 Dec 2019, 16:37
Official
Dear Kagiso
We are appreciative and thankful for you sharing your experience with us.
Trust that all is resolved now and that you are satisfied with your products.
We apologize for the inconvenience you experienced and no matter what the challenge, we will meet you with friendliness as you matter to us.

Thank you for your support and know that you are always welcome with us.

Best Regards

The Mattress Warehouse Team