Aa
Amanda amanda.hastings.sa

1 reviews | Active since Feb 2024

05 Mar 2025, 13:23

I purchased a mattress from The Mattress Warehouse in Durban North in March 2024

I purchased a mattress from The Mattress Warehouse in Durban North in March 2024. Unfortunately, in January this year some springs started to poke through the side of the mattress. I would like to complement Mthobisi and the rest of the staff for the great way that they handled my complaint. Our mattress was still in the 12 month guarantee period, and I have now received a brand new replacement mattress. I am very happy. Also, Victor and Mboh who delivered the replacement mattress were awesome. Very friendly and professional. I would definitely shop at The Mattress Warehouse in Durban North again.

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Replies (1)
The Mattress Warehouse
The Mattress Warehouse's reply06 Mar 2025, 10:44
Official
Good day, Amanda

Thank you so much for giving us such a great review on our customer service, and allowing us to resolve your complaint.
We know that the excellent feedback will truly humble Mthobisi, Victor, and Mbo.

We believe it is safe to say we made a customer for life. 
Thank you for your valued support and great recommendation.
Looking forward to seeing you again soon.

Kind regards,
The Mattress Warehouse