JT
Jaqueline T
1 reviews | Active since Aug 2020
10 Apr 2024, 14:06
I feel ****med!
Extremely dissatisfied with these people! How do you accept online orders but do not give a client the option to cancel the order on said online platform? I dealt with Afzal Khader who has since not been replying to my messages so in essence I have been waiting for my refund from 14/03/2024. He keeps saying head office has processed my cancellation but the payment method I used have no record of this ever being true! I want my money!
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The Mattress Warehouse's replyOfficial
10 Apr 2024, 17:04Good day, Jaqueline
Thank you for taking the time to review us and for sharing your concerns.
Our Customer Care Team was in contact and has assured you that your refund is being investigated.
We apologize for any inconvenience caused.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your concerns.
Our Customer Care Team was in contact and has assured you that your refund is being investigated.
We apologize for any inconvenience caused.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply10 Apr 2024, 17:04
Official
Good day, Jaqueline
Thank you for taking the time to review us and for sharing your concerns.
Our Customer Care Team was in contact and has assured you that your refund is being investigated.
We apologize for any inconvenience caused.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your concerns.
Our Customer Care Team was in contact and has assured you that your refund is being investigated.
We apologize for any inconvenience caused.
Kind regards,
The Mattress Warehouse