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Nandipha N
1 reviews | Active since Jun 2021
07 Jan 2022, 16:57
I bought the single mattress for the double bunk on the 25 November and it did not fit the double bunk bed , returned it on the 28th of December 2021
I bought the single mattress for the double bunk on the 25 November and it did not fit the double bunk bed , returned it on the 28th of December 2021. I was supposed to be refunded the R 1999.00 till today my refund has not been paid to me and I keep on getting empty promises
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The Mattress Warehouse's replyOfficial
11 Jan 2022, 08:45Good day, Nandipha
Thank you for taking the time to review us and for sharing your experience.
Our Customer Service Manager was informed and received feedback that your refund was indeed submitted for payment.
We will however request feedback on the processing of the refund and revert back to A.S.A.P.
We are truly sorry about the inconvenience and apologize for the lack of feedback.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
Our Customer Service Manager was informed and received feedback that your refund was indeed submitted for payment.
We will however request feedback on the processing of the refund and revert back to A.S.A.P.
We are truly sorry about the inconvenience and apologize for the lack of feedback.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply11 Jan 2022, 08:45
Official
Good day, Nandipha
Thank you for taking the time to review us and for sharing your experience.
Our Customer Service Manager was informed and received feedback that your refund was indeed submitted for payment.
We will however request feedback on the processing of the refund and revert back to A.S.A.P.
We are truly sorry about the inconvenience and apologize for the lack of feedback.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
Our Customer Service Manager was informed and received feedback that your refund was indeed submitted for payment.
We will however request feedback on the processing of the refund and revert back to A.S.A.P.
We are truly sorry about the inconvenience and apologize for the lack of feedback.
Kind regards,
The Mattress Warehouse