MP
Marnus P
1 reviews | Active since Jul 2025
08 Jul 2025, 08:18
Horrible service unacceptable business practices
The most infuriating shopping experience I have ever had. *********** support and overall bad experience. Entering the 3rd week of the of no conformation of delivery after multiple mail conformation that someone would call me to arrange a delivery and has not happen.
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Replies (2)
The Mattress Warehouse's replyOfficial
08 Jul 2025, 12:01Good day, Marnus
Thank you for taking the time to review us and for sharing your experience with us.
Please accept our sincere apologies for the inconvenience and lack of feedback from our Team.
We have informed our Online Fulfillment Manager who will ensure that proper feedback is provided and your delivery scheduled as soon as possible.
Again, we are truly sorry, and can assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience with us.
Please accept our sincere apologies for the inconvenience and lack of feedback from our Team.
We have informed our Online Fulfillment Manager who will ensure that proper feedback is provided and your delivery scheduled as soon as possible.
Again, we are truly sorry, and can assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply08 Jul 2025, 12:01
Official
Good day, Marnus
Thank you for taking the time to review us and for sharing your experience with us.
Please accept our sincere apologies for the inconvenience and lack of feedback from our Team.
We have informed our Online Fulfillment Manager who will ensure that proper feedback is provided and your delivery scheduled as soon as possible.
Again, we are truly sorry, and can assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience with us.
Please accept our sincere apologies for the inconvenience and lack of feedback from our Team.
We have informed our Online Fulfillment Manager who will ensure that proper feedback is provided and your delivery scheduled as soon as possible.
Again, we are truly sorry, and can assure you that this is not the level of service we aim to provide.
Kind regards,
The Mattress Warehouse
MP
Marnus P's updateReviewer Update
14 Jul 2025, 11:455 minutes to take my money but 30 days to refund it after the worst service I have ever received in my life unbelievable. But in line with eleged delivery time's.
MP
Marnus P's update14 Jul 2025, 11:45
Reviewer Update
5 minutes to take my money but 30 days to refund it after the worst service I have ever received in my life unbelievable. But in line with eleged delivery time's.