PB
Pakama B
1 reviews | Active since Feb 2021
14 Mar 2022, 08:58
Horrible service delivery.
Worst online purchase ever, these people do not know what customer service is. I bought 5 3/4 bed Mattresses on the 3rd of March 2022, the EDD is 7 to 10 days after they had received my money I was told that I’d receive my order only when there is an order that is coming on the same direction as mine if there isn’t I will have to wait. What’s the point of paying R880 delivery fee when my stuff is not gonna be delivered in time? It’s not even a free delivery I had paid but still. On my previous order it literally took them a month and a week to deliver. This company is disgusting 🤮 I must say.
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Replies (1)0
Replies (1)The Mattress Warehouse's replyOfficial
15 Mar 2022, 12:13 Good day, Pakama
Thank you so much for taking the time to review us and for sharing your experience with us.
Our Customer Service Department was informed and will get feedback on your complaint as soon as possible.
We are truly sorry for the inconvenience and will make sure your order gets delivered as soon as possible.
Kind regards,
The Mattress Warehouse
Thank you so much for taking the time to review us and for sharing your experience with us.
Our Customer Service Department was informed and will get feedback on your complaint as soon as possible.
We are truly sorry for the inconvenience and will make sure your order gets delivered as soon as possible.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply15 Mar 2022, 12:13
Official
Good day, Pakama
Thank you so much for taking the time to review us and for sharing your experience with us.
Our Customer Service Department was informed and will get feedback on your complaint as soon as possible.
We are truly sorry for the inconvenience and will make sure your order gets delivered as soon as possible.
Kind regards,
The Mattress Warehouse
Thank you so much for taking the time to review us and for sharing your experience with us.
Our Customer Service Department was informed and will get feedback on your complaint as soon as possible.
We are truly sorry for the inconvenience and will make sure your order gets delivered as soon as possible.
Kind regards,
The Mattress Warehouse
